Shipping policy

Thank you for shopping with Decors Dynasty. This policy outlines everything you need to know about how we handle shipping and delivery for orders placed within the United Kingdom.

We currently ship to the United Kingdom only.

Daily order cut-off time: 12:00 AM (midnight) London time (GMT). Orders received after this time will be processed the following business day.

Delivery time is made up of two stages:

Order Processing Time: Approximately 3–5 working days. This is the time from when you place your order to when it is dispatched to our delivery partner. Orders placed on weekends or public holidays may be subject to a slight delay, as our warehouse operates Monday to Friday during standard business hours, excluding bank holidays.

Delivery Time: Approximately 7–14 working days after dispatch.

Total Estimated Delivery Time: 10–19 working days from the date of order. Please note that delivery may occasionally be delayed due to circumstances outside our control, such as customs inspections, severe weather, or industrial action.

Once your order has been dispatched, you will receive a shipping confirmation email. Please allow 3–5 business days after dispatch for your tracking information to update.

If your parcel is already in transit but has not updated for several days, this is normal — tracking typically updates when the parcel reaches the next shipping station, which can take 3–7 business days. Please allow this time before contacting us.

If you have any concerns about your parcel, please contact our team at support@decorsdynasty.com.

Once your order has been dispatched, we are unable to change the delivery address. If you need to update your delivery address, please contact us at support@decorsdynasty.com within 24 hours of placing your order.

If your order has not arrived within the estimated timeframe, please contact us at support@decorsdynasty.com and we will liaise with the courier on your behalf. We appreciate your patience and understanding.

Orders may be cancelled at any time before they are dispatched. If you contact us in time, we will issue a full refund to your original payment method. Please note that once an order has been processed and dispatched, we are unable to cancel it.

All prices on our website are inclusive of any applicable UK VAT. There are no additional charges once your order has been placed. In rare cases, customs duties or fees may apply — if you receive a customs charge, please pay it and contact us at support@decorsdynasty.com with your receipt and we will reimburse you in full.

We sincerely apologise if your order is delayed at customs, returned, or lost in transit. Please contact our team at support@decorsdynasty.com and we will arrange either a full refund or a replacement — whichever you prefer.